Refund Policy

At MizStore, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we are here to help.

1. Return Eligibility

To be eligible for a return and refund, please ensure that:

  • The item was purchased in the last 7/14/30 days (choose your preferred timeframe).
  • The item is in its original, unused condition with all tags attached.
  • The item is in the original packaging.
  • You have the receipt or proof of purchase.

Unfortunately, sale items and perishable goods (such as cosmetics or personal hygiene items) cannot be refunded unless they are faulty or damaged.

2. How to Request a Return

To initiate a return, please follow these steps:

  • Contact our customer service team at info@mizstores.com within the return window.
  • Provide your order number, details of the item(s) you wish to return, and the reason for the return.
  • Once your return request is approved, we will provide instructions on how to return the item(s) to us.

Please note that the customer is responsible for return shipping costs unless the item is defective or incorrect.

3. Non-Returnable Items

The following items cannot be returned:

  • Items purchased on clearance or sale.
  • Custom or personalized items.
  • Intimate apparel, such as lingerie, or any products that cannot be returned for hygiene reasons.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within [3] business days to your original payment method.

Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

5. Exchanges

If you received a damaged or defective item, please contact us at info@mizstores.com. We will arrange for an exchange or replacement at no additional cost to you.

6. Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund unless the item is defective or an error occurred on our part.

7. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

  1. Check your bank account or credit card statement.
  2. Contact your credit card company, as it may take some time before your refund is posted.
  3. Contact your bank, as processing times can vary.

If you’ve done all of this and still have not received your refund, please contact us at info@mizstores.com.

8. Contact Us

If you have any questions regarding our Refund Policy, please reach out to us at info@mizstores.com. We’re happy to assist you!